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Customer Service: Ordering and Payment Options

Three easy ways to order from ActiveProGear.com. We accept the following payment methods: Please Click one of the links below for more information.

Online

Fastest Service! Use our secure order form, 24 hours a day, 7 days a week. Just choose the products you wish, fill out the ordering information requested and submit the order.

By Mail

Send your order along with check, money order, or complete credit/debit card information (card number, expiration date and signature) to the address:

    ACTIVE PRO GEAR INC.
    PO Box 771835
    Miami, FL 33177-1835

By Phone

Call us at 305 251-5981 for credit/debit card and check orders, Monday-Friday from 9am to 2:30pm ET. Have your order form completed before you call. Have your credit/debit card or a check handy.

Payment By Credit Card:

ActiveProGear.com accepts all major credit cards: Visa, MasterCard, American Express, and Discover. Just fill your shopping cart with your products you want, click the checkout button, and provide your credit card information as requested. The credit card that you use will be charged when the order is shipped. For questions concerning card security, see our Safe Purchase section.

Payment By PayPal®:

Save time. Check out securely. Pay without sharing your financial information.

PayPal®, the trusted leader in online payments, enables you to buy safely online. PayPal® has over 64 million member accounts. PayPal® helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal®, your financial information is never shared with the merchant.

To use PayPal® as your payment option, Just select PayPal® as your payment method, and you will be given the option to use your existing PayPal® account (if you have one) or to create a new PayPal® account.

Payment By Cashier's Check, Money Order, Or Phone:

Mail us your order along with your Cashier's Check, Money Order or personal check.

Safe Purchase:

ActiveProGear.com’s shopping cart servers use Secure Sockets Layer (SSL), an encryption technology that works with all browsers, so that only ActiveProGear.com will be able to read your personal information. Your information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. In addition, our backend order management system also encrypts your credit card information so only the first and last four digits are seen when processing your order.

Our shopping cart servers are tested daily by McAfee for security vulnerabilities.

Change Or Cancel An Order:

If you would like to change or cancel an order, please email us or call Customer Service toll-free at 305 251-5981 as soon as possible after placing your order.

Confirmations:

You can print the order confirmation screen, when you complete your online order, as a record of your order. In addition, you will be sent an “Order Confirmation” email with an “Order Reference Number” to the email address you provided at checkout. This email may also serve as a record of your order.

International Orders:

Sorry, we can only accept orders from the United States.

Backorders:

We try to keep backorders to a minimum, occasionally however, we run out of an item. If this happens we'll notify you by email and give you the choice of canceling your order or waiting until we restock. Your credit card won't be charged until we ship your order.

Our mailing list:

Would you like to be on our mailing list? Write, email us or fill out our free subscription form with your email address. (We do not share your email or telephone number with any other companies). We occasionally make our mailing list of physical addresses available to companies whose products we feel may be of interest to you. (Postal addresses only.) Should you not wish to receive these offers, please let our customer service department know.

Moving?:

Please write or e-mail us and let us know of your new address as soon as possible, so you won't miss any of our upcoming announcements.

Returned Check:

If any check is returned unpaid, it may be electronically re-deposited and all fees and collection costs permitted by law electronically debited to your account.

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