Customer Service: Free Returns & Exchanges
If you are not happy with your order, we are happy to accept a return or an exchange at anytime for items being shipped from within the United States. Please note: You DO NOT NEED TO CALL us to get a Return Authorization!
If you are not happy with your order, we are happy to accept a return or an exchange at anytime.
- You can return your order anytime. Return shipping is absolutely FREE. You will be emailed a pre-paid USPS domestic label to return the purchase to us.
- Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment. Shipping charges on expedited orders are not refundable. Depending on USPS transit time for the package returned to us, please allow 2-3 weeks for your credit to be issued. Please note that depending on your original payment method, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
- Please allow 2-3 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you a shipping confirmation email for your exchange order as soon as it is shipped. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.
How to Make a Return or an Exchange
If you ever need to return an item, please follow the steps below to insure proper and fast replacement or refund. You do not need to call us or get a return authorization.
- Please include a copy of your invoice inside the parcel. This will allow us to process your return or exchange quickly and efficiently. Indicate on the invoice what you prefer–a refund or exchange. If an exchange, please write the product number, color, size, draw and description of the item you want on the invoice.
- Fill out the form below and submit it. We will email you, within 24 hours, a pre-paid USPS domestic return label. Print the label by double-clicking on the attached file in the email. Attach the label to your return package.
- Please use the original shipping envelope whenever possible (remove all address references from your return package, if you are using the original shipping envelope). Also wrap the product in its original packaging material. If you don’t have these, use a strong or padded envelope so the product(s) won’t be damaged during transit.
- Mail your package using one of the following methods:
a. Hand it to your USPS postal worker
b. Drop your package in a mail drop box
c. Drop your package at the nearest post office without waiting in line (the label is pre-paid and requires nothing else on your end)
- Do not send the product(s) C.O.D. It will not be accepted.
- Our return address is:
Active Pro Gear Inc.
14049 SW 160 CT
Miami, FL 33196
Active Pro Gear accepts returns or exchanges only for items purchased on the ActiveProGear.com website. If you would like to return or exchange an item that was not purchased directly from us, please contact the retailer where you made the purchase.
CUSTOM Holsters are non returnable except for defects in construction or materials.