Return & Exchange Policy
If you are not happy with your order, you can return any item for a refund or an exchange. Please note: You DO NOT NEED TO CALL us to get a Return Authorization!
- You can return your order for a refund within one year of purchase. You are responsible for the return shipping.
- Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment. Shipping charges on expedited orders are not refundable. Depending on USPS transit time for the package returned to us, please allow 2-3 weeks for your credit to be issued. Please note that depending on your original payment method, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
- Please allow 2-3 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you a shipping confirmation email for your exchange order as soon as it is shipped. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.
- Insure your package. Active Pro Gear is not responsible for packages lost or damaged in transit.
How to Make a Return or an Exchange
If you ever need to return an item, please follow the steps below to insure proper and fast replacement or refund. You do not need to call us or get a return authorization. You are responsible for return postage.
- Please include a copy of your invoice inside the parcel. This will allow us to process your return or exchange quickly and efficiently. Indicate on the invoice what you prefer–a refund or exchange. If an exchange, please write the product number, color, size, draw and description of the item you want on the invoice.
- Please use the original shipping envelope whenever possible (remove all address references from your return package, if you are using the original shipping envelope). Also wrap the product in its original packaging material. If you don’t have these, use a strong or padded envelope so the product(s) won’t be damaged during transit.
- Mail your package.
- Do not send the product(s) C.O.D. It will not be accepted.
- Our return address is:
ATTN: Returns Dept.
Active Pro Gear Inc.
14049 SW 160 CT
Miami, FL 33196
Active Pro Gear accepts returns or exchanges only for items purchased on the ActiveProGear.com website. If you would like to return or exchange an item that was not purchased directly from us, please contact the retailer where you made the purchase.